Investigate all complaints in good faith, diligently and impartially, obtaining additional information from you as necessary.Resolve your complaint as quickly as possible if we are unable to resolve it within 5 working days, we will contact you to keep you updated with the progress and the deadline to resolve your complaint.Acknowledge your complaint as soon as reasonably practicable in order to start working with you towards a resolution.A clear description of your complaint and the resolution you are seeking andcopies of any relevant supporting documentation.īMW Financial Services will use best endeavours to:.Details of how we can contact you and preferred means of contact.Your contract number/vehicle plate number.To assist us in our investigation in our attempt to resolve your complaint, please provide us with the following information: Our team is available to take your call between 09:00AM-6:00PM Sunday to Thursday.Īlternatively, you can email us directly at you will need to provide: Please refer to the below contact details and select the one most relevant to you. The information below provides a brief overview of how we deal with complaints in our consumer disputes resolution procedure and tells you where to direct your complaint.Īllow our experienced Customer Service officers the opportunity to assist and resolve any concerns you may have. If for any reason you feel we have not lived up to your expectations or you are not entirely satisfied with any aspect of our service please let us know. How to make a complaint with BMW Albatha Finance PSC:īMW Financial Services is committed to providing products and services of the highest standard. We're here to guide your complaint procedure.
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